Managed IT Services Perth

Managed IT services in Perth — handled, for one fixed monthly fee.

If you're a Perth business owner who's tired of paying by the hour every time something breaks, or watching your in-house "IT person" become a full-time job nobody actually has time for, managed IT services is the right model. One fixed monthly fee covers the helpdesk, the monitoring, the security, the backups, the patching, the Microsoft 365 licence management — the whole list. You pick up the phone, we answer, and the next bill is exactly what we agreed it would be.

Hanley's Consulting Services has been delivering managed IT support to Perth businesses since 1998 — same founder, same phone number, same focus on small and mid-sized teams that need IT handled by someone they can actually call. We work out of Belmont, and most of our clients are within a 20-minute drive — but the modern reality is that 80% of managed IT work is done remotely, and we run the same package whether you're in Carlisle or Karratha.

What's included in managed IT services

The exact mix depends on the tier (see the packages below), but every managed IT client gets the same core stack:

• Unlimited helpdesk support. Phone, email, or screen-share — you call, we answer, no per-ticket charges. Most issues are resolved inside the first hour.
• Endpoint management and patching. Windows updates, macOS updates, third-party software (Chrome, Adobe, Zoom) — kept current automatically so a forgotten patch isn't your next outage.
• Managed antivirus and EDR. Real endpoint protection that catches what consumer-grade antivirus misses, with detection and response built in for the higher tiers.
• Email security and filtering. Spam, phishing, business email compromise protection — plus DMARC, SPF and DKIM deployed and monitored through our own SaaS platform, DMARC Busta.
• Backup and disaster recovery. Daily offsite backups for servers, workstations and Microsoft 365 (yes, you need to back up M365 — Microsoft doesn't do it for you), with quarterly restore testing so we know it actually works.
• 24/7 network and uptime monitoring. We see the alert before you do — and triage it before you've finished your coffee.
• Microsoft 365 / Azure administration. Licence management, user provisioning, mailbox migrations, Teams setup, SharePoint cleanup, the works.
• Mobile device management. Phones and tablets enrolled, secured, and wiped remotely if they walk off.
• Strategic IT planning. Quarterly check-ins to talk about what's working, what's bottlenecking growth, and what's worth investing in next year.
• Vendor liaison. Internet down? Printer broken? Software vendor blaming you? We deal with them so you don't have to.

Response time SLAs — what to expect when you call

Most managed IT providers bury their response times in a 40-page contract. Here's ours in plain English:

• Critical issues (site down, ransomware, can't trade): we're on it within 15 minutes during business hours, and within 1 hour after-hours on the higher tiers.
• High-priority issues (one user can't work, key system degraded): same business day, usually within 2 hours.
• Normal issues (printer playing up, slow PC, new starter needs setting up): next business day at the latest.
• Project work (migrations, rollouts, hardware refreshes): scoped and scheduled, with a fixed quote and a date.

Business hours are 8am–5pm AWST, Monday to Friday. After-hours and weekend coverage is included on the Comprehensive tier and above, with priority routing direct to an on-call engineer rather than a voicemail.

Industries we work with across Perth

We're industry-agnostic in principle, but in practice we've developed real depth in a handful of sectors that share a common shape: 5 to 100 staff, no internal IT department, and a low tolerance for downtime because every hour offline costs real money.

• Accounting and bookkeeping firms — tight integration with Xero, MYOB, BGL CAS 360 and the like; secure document portals; lodgement-deadline-aware change windows.
• Legal practices — LEAP, Affinity and PracticeEvolve admin, secure client file handling, retention-aware backups.
• Medical, dental and allied health — Best Practice and MedicalDirector, Practice Privacy Act compliance, and the security posture private health insurers increasingly ask about.
• Trades, engineering and construction — job-cost software (simPRO, AroFlo), mobile-first crews, and the inevitable Microsoft Access database somebody built fifteen years ago that still runs payroll.
• Distribution, light manufacturing and warehousing — ERP and inventory systems (MYOB Advanced, Cin7, Unleashed), barcode scanning, integration with freight providers.
• Not-for-profits and member organisations — tight budgets, donor data sensitivity, and grant-funding reporting demands.

If you're in a sector that isn't on this list, that's fine — we'll be honest about what we know well and what we'd want to lean on a specialist for.

Managed IT services for Belmont and surrounding Perth suburbs

We're based in Belmont and the bulk of our managed IT clients are within a 15-minute drive — Belmont, Redcliffe, Cloverdale, Rivervale, Ascot, Burswood, Carlisle, Victoria Park, Kewdale, Welshpool, and the broader eastern Perth corridor. Onsite when it's needed, remote when it's faster, and always answered by someone who already knows your setup.

Beyond the eastern suburbs, we look after clients right across the Perth metro — Perth CBD, West Perth, Subiaco, Osborne Park, Joondalup, Mandurah and out to the south. For regional WA clients (Bunbury, Geraldton, the Wheatbelt, Pilbara remote sites) we deliver the same package remotely, with periodic site visits where the engagement justifies it.

How onboarding works

The first 60 days are where the real work happens — get this wrong and everything that follows is fighting a fire you started yourself. Here's the sequence:

1. Week 1 — Discovery. We sit with you (or your team) and document everything: every user, every device, every software licence, every internet service, every printer, every dodgy cable that everyone knows about but nobody mentions. No assumptions.
2. Week 2 — Audit and findings. Plain-English report on what's working, what's at risk, and what needs fixing before we sign anything. You see the same picture we see.
3. Weeks 3–4 — Stabilise. We close the high-risk gaps — missing patches, expired SSL certs, mailbox accounts of staff who left two years ago, MFA on admin accounts — before we go live.
4. Week 5 — Cutover. Monitoring agents deployed, backup verified, helpdesk number live, and your team briefed on how to reach us.
5. Weeks 6–8 — Settle in. Weekly check-ins to catch anything we missed and tune the alerting so we hear about real problems and not noise.
6. From week 9 — Run rate. Monthly reporting, quarterly strategy reviews, predictable bills.

Fixed-price managed IT — what it actually means

"Fixed price" gets thrown around a lot, so here's exactly what it means with us: one number per user (or per device) per month, agreed at the start, billed monthly, and inclusive of everything in the tier you choose. No per-ticket charges. No "while we were in there" surprises. If something is outside the agreed scope — a major project, new hardware, a software rollout — we quote it as a separate fixed-price piece of work before doing it. You always know the number before we start.

What "fixed price" doesn't include: hardware purchases (we charge through at cost, no margin games), third-party software licences (Microsoft 365, Adobe, Xero — invoiced through us or direct to you, your choice), and major migration projects which are quoted as discrete pieces of work. The monthly fee covers run-rate operations — keeping the lights on, the patches up to date, the helpdesk answered, the backups verified, the alerts triaged.

FAQ — managed IT services Perth

How much do managed IT services cost in Perth? Our packages start at $49/user/month for the Essential tier and scale up to $349/user/month for Ultimate. Most small business clients land on Enhanced or Comprehensive ($89–$149/user/month). See the packages below for the full breakdown.

What's the difference between managed IT and break-fix IT? Break-fix is reactive — you call when something breaks, you pay an hourly rate, and there's no incentive for the provider to prevent problems (they get paid more when things go wrong). Managed IT is the opposite: you pay a fixed monthly fee whether things break or not, so we're financially aligned to keep things from breaking in the first place. Over 12 months, managed IT is almost always cheaper than break-fix once you count the lost productivity time.

Do you offer 24/7 IT support? Yes — included on the Comprehensive tier and above. Business-hours-only is available on the lower tiers if that's all you need.

Can you manage a hybrid or fully remote team? Yes — we've been doing it since well before 2020. Endpoint management, MFA, conditional access, VPN, secure file sharing — all the pieces that make remote work safe rather than a security incident waiting to happen.

Do I need managed IT for a five-person business? Often yes — a five-person business that loses a day to a ransomware attack loses 40 person-hours of revenue, plus the cost of recovery. The maths usually works at any team size above about three.

What happens if you can't fix something? We tell you. Plainly. Then we work the problem with the right specialist (Microsoft support, the software vendor, the ISP) and stay on the call until it's resolved. You don't get bounced.

Can you co-manage with our existing IT person? Yes — co-managed IT is a real and growing model. Your internal person handles the strategic and business-context work; we handle the helpdesk, monitoring, after-hours and specialist domains (cyber, M365 migrations, DMARC). It works.

What's your response time for critical issues? 15 minutes during business hours, 1 hour after-hours on the Comprehensive tier and above. We define "critical" generously — if your business can't trade, it's critical.

How do I switch from my current provider? Usually painless. We handle the credential handover, document what we find, and run the cutover at a quiet time for your team. There's no contractual lock-in on our side, so if you ever want to leave, we hand everything over cleanly.

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